Wedding Rental Guidelines

Cancellation Policies:

• Deposits are nonrefundable, however as a courtesy to our customers your deposit will be held and may be applied to a future event within one year of original event date. No additional cancelation charge will be made on orders canceled greater than or equal to 14 days from event date.  
• A 30% cancellation charge will apply to all items (excluding: tenting, tent sidewalls, and heaters) if cancelled less than seven days before the date of delivery.
• A 100% cancellation charge will apply if items are cancelled less than 48 hours from the date of delivery or customer pickup.
• A 50% cancellation charge will apply to all tenting if cancelled 5-14 days from the date of delivery.
• A 100% cancellation charge will apply to all tenting if cancelled within four days of the date of delivery.
• A 100% cancellation charge will apply to tent heaters and tent sidewalls if cancelled within 7 days of date of delivery

Equipment Protection Plan

Customer has the option to accept Daley Party Rentals Protection Plan. If Customer accepts the Equipment Protection Plan, then Daley Party Rentals waives all claims against Customer for accidental breakage or damage to Rental Items, with the exception of third-party sub rental items, that occurs despite usage and handling with reasonable care. Items not returned to Daley Party Rentals within seven (7) days after your event are billed the full replacement cost.  Speak with us to learn more. 

The Equipment Protection Plan is not insurance and it does not cover:

• Rental items not returned
• Theft
• Damage resulting from vandalism or intentional or improper misuse 
• Damage resulting from failure to secure Rental Items during transport, overloading or exceeding the rated capacity of the Rental Items
• Damage to motors or other electrical appliances or devices caused by artificial current
• Any damage resulting from use of the Rental Items in violation of any provision of this Agreement or violation of any law, ordinance or regulation
• Any damage due to weather
• Any Damage to third party sub rental items or specialty linens

Delivery and Pickup:

• Daley Party Rentals has a standard flat rate delivery charge of $25 within 15 miles of our current location of Brookhaven, NY (11719), and $35 within a 30 mile radius from our current location of Brookhaven, NY (11719). All rates include drop-off and pickup of all party rental equipment orders under $1000, and are based on commercial truck traveling routes.
• Rental orders that exceed $1000 and our beyond 30 miles will be subject to higher delivery rates based on size and event location.
•  As a commitment to customer value we offer many incentives that can reduce or completely negate this rate, such as FREE drop-off and pickup on all subsequent orders under $1000  throughout the year. Or our rental rule of 3 which gives FREE delivery for orders that "Add On" three items to their tent rental order (Each item must be greater than $30 each and does not include tables, chairs, or linens) ***Incentives only apply to customers within a 30 mile distance from 11719 and orders quoted under $1000***
• Deliveries requiring multiple trucks will be priced on a per truck basis. Additional deliveries and pickups are subject to additional charges.
• If a delivery is to your home, please provide a protected space to leave the equipment (garage, entryway, patio, deck). If you are not going to be home at the time of delivery, please let us know where to deliver the equipment.
• If a delivery is to a business or venue, please provide hours of operation, contact at facility, and any special instructions that would allow for a smooth delivery/pickup process.

Premium Delivery and Pickup Rates:

• Premium delivery and pickup rates apply to stops scheduled before 8am, after 5pm, on Sundays, or on company observed holidays. They are in addition to the standard delivery and pickup rates. If your event will require these services, please contact us.

Truck Access to Site:

• If there are any large truck access issues related to your event delivery site, please let us know. These include but are not limited to turn-around areas, low branches, gates in need of access codes, and narrow or steep driveways. Any of these can impact the timeliness and efficiency of your delivery.

Portage Fees:

• Portage fees apply to site delivery locations greater than 50 feet from the delivery truck. Portage fees also apply when equipment must be transported up or down stairs, steep slopes, or elevators. If your event will require portage, please discuss this with us and the applicable fees will be added to your rental contract.

Tent/Table/Chair Setup:

• PLEASE make sure you are using the appropriate area for the appropriate tent. A pole tents can NOT go over asphalt/concrete/deck/patio. Also, you must have additional clearance around the entire tent for proper staking/support. Please contact us for a free estimate if you have concerns over proper space.
• Entire Tent area must be clear and all objects/materials moved from setup area. This includes but is not limited to pet waste, furniture, branches, toys or any other object that would impede our crews from efficient installation. 
• Area of installation is to be clearly marked at the corners  before delivery. This can be done with markers, sticks, or any small objects. 
• Unless otherwise arranged the tables and chairs are not set up by us.  We will place them under the tent, and when we come to pick them up they must be returned to the way we had them on delivery

Rental Rates:

• Rental rates are based on event duration period and excludes time that items will be dropped off and pickup (generally one day before and 1-2 days after).Extended rental rates are available.

Delivery Responsibilities:

• At delivery, you assume possession of, and responsibility for all rental products ordered.
• Delivery items are to the dock or door and placed in a central location. Due to time restraints, setup fees and portage fees are extra and need to be added with us when you place your order.
• It is your responsibility to receive, inspect and count every product delivered.
• You are also responsible for reviewing and understanding operating instructions included with some rental items.
• Immediately report any problems regarding your rental items.

Pickup Responsibilities and Guidelines:

• Chairs MUST be STACKED back together neatly in the same manner they were provided. Chairs left unstacked will incur a charge of $.25 per chair. This allows us to work efficiently, keep our costs down, and provide our customers with the best pricing. Non-padded folding chairs stack 50 high, and padded folding chairs stack 25 high. 
• Place all products in the pre-designated pickup location. Be sure to return all racks, hangers, boxes, bags, and other packing materials.
• Rinse plates and place them in the crates provided.
• Place glasses upside-down in the glass racks or boxes provided.
• Rinse all flatware/utensils and place them in the tub(s) provided.
• Shake out food crumbs and debris from all linens, and place them in the linen bag(s) provided. To prevent mildew, please air dry all damp linens before placing them in the bags.
• Please check your order before the driver arrives to ensure all items are present.
• If you or your onsite contact is not present at the appointed pickup time, the pickup product counts will be final. Any missing items will be billed accordingly.
• For outdoor events, equipment should be stacked and protected from weather to avoid damages.
• Labor or cleaning charges will apply if equipment is not ready or clean at the time of pickup.
• If anything did not work well or meet your expectations, please communicate this information to your Event Consultant.

At this point, Daley Party Rental assumes possession of and responsibility for all rental products.